Appearance
Privacy Policy
Last updated: 05 November 2025
This Privacy Policy explains how TickerForge ("we", "us", "our") collects, uses, and protects your personal data when you use:
- The TickerForge website (ticker-forge.com),
- The TickerForge Telegram Bot, and
- Any forms, surveys, or services linked to these platforms.
By using TickerForge, you agree to the practices described in this Policy.
1. Who We Are
Data Controller:
TickerForge
Email: privacy@ticker-forge.com
We operate a digital service that provides investment analytics, mock trading, AI-powered analysis, and educational tools.
2. What Data We Collect
We collect only the data necessary to provide and improve our services.
2.1 Data You Provide Voluntarily
You may provide personal data when you interact with TickerForge, such as when using the website or submitting forms, including:
- Email address
- Telegram username and first name
- Feedback, preferences, or information shared through forms or surveys
2.2 Data Collected Automatically
When using the website or Telegram bot, we automatically collect:
- Telegram User ID (required to operate the bot and deliver features)
- Usage Data (e.g., actions taken, commands used, feature interactions)
- Device and technical data (e.g., browser type, operating system, IP metadata)
- Website cookies and analytics data (see separate Cookie Policy)
2.3 Mock Trading & Service Data
To deliver core functionality (analysis, alerts, signals, and mock trading), we may store:
- Watchlist / added stocks
- Mock balances, trades, and portfolio performance
- AI analysis requests and usage history (to enforce fair usage and improve service quality)
2.4 Data We Do Not Collect
TickerForge does NOT access, collect, or store:
- Your private Telegram messages (beyond interactions with the bot)
- Credit card numbers or full payment details
- Real brokerage or bank account information
- Device files, photos, contacts, or unrelated personal data
3. Social Media Integrations (Instagram & Pinterest)
TickerForge integrates with social platforms, including Instagram and Pinterest, for the sole purpose of publishing content via API. Our integrations are limited to content posting and do not involve collecting or processing social media user data.
- We do not retrieve, access, store, or process personal data from Instagram or Pinterest users.
- We do not connect to individual user accounts on Instagram or Pinterest.
- We do not use social media APIs to gather analytics, followers, insights, comments, messages, or profile information.
- We do not use social platform data for profiling or marketing purposes.
Meta (Instagram/Facebook) Data Deletion
In compliance with Meta Platform requirements, individuals may request deletion of any data related to our Instagram-connected application.
If you interacted with our Instagram-connected app and wish to request deletion of information related to it, please email us at privacy@ticker-forge.com with the subject line:
"Meta Data Deletion Request".
Your request will be processed within 30 days.
TickerForge may add support for additional social media platforms in the future, and this section will be updated accordingly.
4. Payments
TickerForge uses trusted third-party payment processors:
- Stripe (for card payments and subscriptions)
- Telegram Stars (for in-app Telegram payments)
We do not store or process card data ourselves.
Payment information is handled directly and securely by Stripe and Telegram.
We may store limited, non-sensitive payment metadata such as:
- Plan type (Free/Standard/Pro)
- Subscription activation and expiration date
- Payment status (e.g., success/failure)
5. Why We Use Your Data
We use your data for the following purposes:
| Purpose | Examples |
|---|---|
| Provide and operate services | Deliver bot features, run AI analysis, track mock portfolios |
| Improve and optimize services | Usage analytics, performance improvements |
| User communication | Respond to requests or support inquiries |
| Security & compliance | Prevent misuse, enforce fair usage, meet legal requirements |
We do not sell personal data.
6. Legal Basis for Processing (GDPR)
For users located in the EU/EEA or UK, we rely on:
- Consent – when you submit forms or enable optional features
- Contract – to provide access to core TickerForge services
- Legitimate Interests – to improve services, security, and analytics
- Legal Obligation – when required to comply with applicable laws
7. Data Retention
We retain personal data only as long as necessary for the purposes described above.
| Data Type | Retention Period |
|---|---|
| Telegram account data | While your bot account remains active |
| AI analysis usage & logs | Up to 12 months (for service quality & misuse prevention) |
| Emails and form submissions | Up to 24 months or until deletion is requested |
| Payment confirmation data | As required by financial regulations |
Users may request deletion of their data at any time (see Section 11).
8. Sharing Data with Third Parties
We may share data with trusted service providers who assist in operating TickerForge, such as:
- Telegram (bot platform provider)
- Stripe (payment processing)
- Analytics and hosting providers (if used)
We do not sell or share personal data with advertisers.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your location.
We ensure appropriate safeguards are in place where required.
10. Your Privacy Rights
GDPR (EU/EEA/UK) Users
You have the right to:
- Access your personal data
- Correct or update your data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
US State Privacy Rights (e.g., CCPA/CPRA)
If applicable in your state, you may:
- Request access to collected personal data
- Request deletion of your data
- Request information on how your data is used
TickerForge does not sell personal data.
How to Exercise Your Rights
Email us at privacy@ticker-forge.com.
We will respond within 30 days.
11. Children’s Privacy
TickerForge is not intended for individuals under 16 years of age.
We do not knowingly collect or process data from children under 16.
If we learn such data was collected, we will delete it.
12. Security
We use industry-standard technical and organizational measures to protect personal data, including encryption, restricted access controls, and data minimization practices.
13. Changes to This Policy
We may update this Policy from time to time.
Changes will be posted on this page with an updated "Last updated" date.
Continued use of our services after a revision means you accept the updated Policy.
14. Contact Us
For questions about this Policy or your data:
Email: privacy@ticker-forge.com